FAQs

Check our frequently asked questions for all the answers.

How quickly will my order be shipped?

If the order is placed before 15:00 on a working day, it will be shipped the same day, provided it is in stock with us.

We ship your order with a track and trace code via PostNL, so you can always see for yourself when the parcel will be delivered. The PostNL app also offers various delivery options, such as delivery to a different address or collecting the parcel from a PostNL location at a time that suits you better.

What are the shipping costs?

Shipping costs depend on the destination country and order value. You will see the exact amount at checkout before you place your order.

Can I return or exchange my order?

We think it is important that you are happy with your purchase. If for some reason that is not the case, the item can be returned within fourteen days.

The product must be unused and in its original packaging. The seals must not be broken. Please note that the costs of returning are at your own expense.

Can I collect my order?

You can collect your order from our showroom. You can pay for the order on site by card or in cash. If the product is in stock, you can collect it straight after ordering. We also send you a confirmation by email as soon as your order is ready for collection, including the address of our showroom .

How can I contact you?

Need us? We are here for you. You can reach us in the following ways:

Didn't find your answer?

Feel free to contact us.

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