If you order before 15:00 on a working day and the product is in stock, we ship your order the same day. If the product is not in stock, we order it for you from the supplier. In that case your order is usually at your home within two to five working days.

We ship your order with a track and trace code via PostNL, so you can always see for yourself when the parcel will be delivered. The PostNL app also offers various delivery options, such as delivery to a different address or collecting the parcel from a PostNL location at a time that suits you better.

We aim to ship your order as quickly as possible, so you have your products at home soon. If there are any delays, we will let you know and do everything we can to resolve them as quickly as possible.

Shipping costs depend on the destination country and order value. You will see the exact amount at checkout before you place your order.

We always ship your order as quickly as possible and you will receive a track and trace code from us so you can follow your order. That way you can see exactly where your order is and when to expect it.

We think it is important that you are happy with your purchase. If for any reason you are not satisfied with your product, you can return it within fourteen days. The product must be unused and in its original, undamaged packaging. Seals, tags and stickers must not be broken or removed.

Please note that the costs of returning are at your own expense. So make sure you select the product carefully and that it is suitable for your Sea-Doo jet ski. For clothing, check the size chart on our website or contact us for free advice. We are here for you and want to make sure you are happy with your purchase.

If you decide to return the product, you can easily arrange this yourself via the customer portal. As soon as we have received and checked the product, we will refund the purchase amount directly to your account.

You can collect your order from our showroom. We are open Monday to Friday from 8:30 to 17:30 and on Saturday from 9:00 to 17:00. When collecting, you can pay for your order by card or in cash.

If the product is in stock, you can collect it straight after ordering. You will receive a confirmation by email as soon as your order is ready, including the address of our showroom and our opening hours.

You can cancel or change your order after you have placed it. To do so, contact our customer service as soon as possible. The sooner you do this, the better the chance that we can still change or cancel your order before it is processed and shipped.

Always include your order number in your message and explain clearly which change you want to make or that you want to cancel the order. Please note that if your order has already been shipped, you can no longer cancel it, but you can use our returns policy.

We offer various payment methods to make it as easy as possible for you. You can pay with iDeal, Paypal, Apple Pay, Google Pay, Bancontact, Maestro, MasterCard, Visa, Shop Pay, bank transfer or pay on collection.

If you choose to collect your product from us, you can pay on site. You can then pay by card or in cash. After placing your order you will receive a confirmation with an overview of your order and the payment details. As soon as we have received the payment, we will ship your order as quickly as possible.

If you place the order with your company details, the invoice is automatically created using these details. We print the invoice and put it in the box with the products you ordered. Would you also like to receive the invoice digitally? Send us an email and we will make sure you get it quickly.

At BOWT we attach great importance to the quality of our products and want to make sure you are happy with your purchase. That is why we offer a two-year warranty on our accessories and clothing. If something is wrong with the product within this period, we will work with you to find the best solution to the problem.

Please note that the warranty only covers defects caused by manufacturing faults. Damage from normal wear, incorrect use or improper maintenance is not covered by the warranty.

Want to make a warranty claim? Then contact us and send the proof of purchase, photos of the defect and a description of the problem. We will get back to you as soon as possible to solve the problem.

Sometimes it can be a bit tricky to install a product correctly. Fortunately there are installation guides for most products. You can find them here. Still not able to install the product after reading the guide? Then feel free to contact us, we are happy to help. If possible, send a few photos or a video along so we can help you even better.

It can happen that your order is damaged or incomplete on arrival. In that case, contact our customer service as soon as possible by phone, email or WhatsApp. We will do our very best to solve the problem as quickly as possible and make sure you are happy with the solution.

If necessary, we will send a replacement product or arrange a refund. Our goal is to make sure you are happy with your purchase and our service, and that we solve any problems quickly and professionally.

The product description states which model, type and model year the products fit. Not clearly described, and still want to check that you have the right one? Then give us a call or send an email. We reply quickly, so you have the product at home soon.